Ask for a payment form

You will receive a payment form which you can use to transfer payment of the debt from your bank account. This ensures that your payment will be booked correctly.

Ask for a list of the claims made against you

The list of claims will give you an overview as well as detailed information on the claims made against you.

Ask for a confirmation of receipt of your payment

You will receive an overview of the last incoming payment booked and your current balance.

Issue a direct debit authorisation

Make use of the advantages of direct debit procedures and have due amounts debited from your account.

Make suggestions for payment

Inform the responsible collection company of how you would like to settle your debts.

Send an e-mail with your questions

Do you have general questions regarding your debt? Simply send an e-mail directly to the appropriate collection company.

Important note: The responsible collection company requires your personal data and the file number to process your questions. You will find this information on the letter that was mailed to you. Please send all questions to the company named on this letter. Our collection companies are not allowed to process or answer questions that include incomplete or inaccurate information.

Send an e-mail through the "Debtor Service" section (unfortunately only available in German).

*You can contact the following collection companies via the online service: Süd-Westdeutsche Inkasso GmbH (now: infoscore Forderungsmanagement GmbH), infoscore Forderungsmanagement GmbH, Credidata - Gesellschaft für allgemeine Datenverarbeitung mbH (now: infoscore Forderungsmanagement GmbH) and Nürnberger Inkasso GmbH.

Technical note:

For security reasons the service forms are provided with a session timeout of 30 minutes. This is the time limiting a communication, if no further input has been made. If you would like to enter a longer message, you should prepare it offline and then simply copy & paste it into the free text field.